At Mobika.in, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with our simple and hassle-free return and exchange process.

Eligibility for Returns
You can request a return or exchange within 3 days of receiving your order if:

• The item is unused and in its original packaging.
• The product is damaged, defective, or incorrect at the time of delivery.

Non-Returnable Items
Certain products are not eligible for return or exchange, such as:

• Used or damaged products after delivery.
• Items not in their original condition or without original packaging.
• Customized or personalized items.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer support team at [insert customer support email or phone number] with your order details and reason for return.
2. Return Approval: Once we review your request, we will approve the return and provide instructions on how to send the product back.
3. Return Shipping: You will need to ship the item back to us. Shipping costs for returning items are the responsibility of the customer unless the product is defective or incorrect.
4. Refund or Exchange: After receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to your original payment method within 3 business days.

Exchange Process

• If you wish to exchange an item for a different product or variation, please follow the return process and specify your preferred exchange option.
• We will dispatch the replacement product once we receive and verify the returned item.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the item and its packaging. We will arrange for a replacement or refund at no additional cost.

Contact Us
For any questions or concerns about our Returns and Exchange policy, feel free to reach out to our support team at [support@mobika.in or WhatsApp - 9153545456].